How does roadside intervention take place?

• Our Assistance coordinator receives an emergency call from a customer and gathers detailed information about the situation, the customer's geographic location, and the support he/she is requesting     
• Together with a technician, the Assistance coordinator evaluates the situation and proposes a viable solution     
• The Assistance coordinator stays in touch with the customer, offering additional support and agreeing on furhter steps to be taken      
• The Assistance coordinator monitors and co-ordinates the entire intervention process until the customer has been fully assisted and needs no furhter support        

All interventions are provided based on general terms and conditions, which are valid for like services and included in the contract with our business partner. 

What are the main characteristics of Mondial Assistance's Roadside Assistance?

• 24-hour, 365-day availability 
• multi-lingual services - Assistance coordinators respond to customers in the customer's native language   
• real time, reliable, professional service   
• extensive network of service providers 
• European coverage                  

Acquisition - Retention - Development
Knowing your customers is essential for your business development. We offer you complete solutions to answer all your business needs, be they simple or complex. We support you throughout your business evolutions, and we support your customers throughout their lives.

Acquisition 

• we collect and analyse data 
• we operate your information hotline  
• we provide you with outboud telemarketing  
• we follow up on lost sales
  

Retention 

• we provide your customers with professional roadside assistance  
• we operate an information hotline for your customers
  

Development 

• we provide you with customer care programmes (compliant management, customer satisfaction & loyalty programmes)  
• we provide you with renewal programmes  
• we offer you end of life management